Mission and Values

Our mission is to provide first-class independent healthcare for the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families.

Our Values 

Beyond Compliance: Going above and beyond to improve our business

• Being recognised for outstanding
• Being better than the rest
• Committed to going the extra mile; doing more than just enough
• Articulating your point of view; speak up when you believe it’s right or wrong
• Aspire to be the best in all we do and giving my very best

Personalised Attention: Taking time to care for others?

• Recognising that one size does not fit all
• Respect me – Treat me as an individual
• Hear me – Take time to listen
• See me – Make me feel special
• Ask me – Don’t assume you know what I want
• Acknowledge me – for my effort

Partnership and Teamwork: Inclusive and collaborative

• Be positive
• Be coordinated and collaborative
• Be considerate towards colleagues
• Be honest and respectful in communications
• Be clear about goals and objectives
• Be open minded to others’ views
• Be inclusive

Investing in Excellence: Working to be the best?

• Investing to improve
• Investing in our people
• Investing in yourself – Be the best you can be
• Investing in quality outcomes
• Investing in the future

Always with Integrity: Respected, admired and reliable?

• Do the right thing
• Be fair and honest
• Be willing to learn
• Have courage to change
• Speak out when you should
• Consider the consequences of your actions
• Be respectful to others and yourself